Social Media

Practicing Good Customer Service On Your Social Media Pages

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Customer service has evolved over the years, going from face-to-face to postal mail to telephone to email to live chat, and now into the realm of Social Media. Good customer service is about providing a positive, helpful experience. Giving your customers excellent service, whether they have questions, concerns, complaints, or even praise for your products […]

9 Reasons Why Email was the Original Social Media

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So I woke up this morning and, not unlike most of you reading, one of the first things I did was grab my phone and check emails. Now, over the past 15 years of starting and running businesses, I’ve trained (or maybe forced) my body and mind to adapt and become able to run effectively […]

5 Tips for Saving Time with Social Media

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Tiffany Winbush is the Social Media Manager for Hiscox USA insurance, responsible for driving social media engagement and publishing the Hiscox Small Business blog. Tiffany lives in NYC with her tech entrepreneur husband and one year-old daughter. She is passionate about empowering women and girls and volunteers regularly with the over 100 year-old public service […]

How the Higher Education Industry Benefits from Social Media

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Christina Philbert is co-owner of bpcp Consulting and is an experienced and passionate non-profit and higher education administrator. Tweet her at @CmPhilbert.      . While social media has permeated nearly every industry and most brands maintain a presence online, the world of higher education as a whole has shied away from the new social-digital paradigm. Even though colleges and […]

Virtual Currency and Social Media: What’s the Connection?

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If you’re at all keeping up with the world of cryptocurrency (gotta love that word), then you’ve probably watched its up-and-downs, including skyrocketing values, friends in bad places (Silk Road), and worldwide rulings across the board. Most of this is related to bitcoin, the favorite virtual currency, but there are a number of virtual or […]